Virgin Mobile

iPhone not connecting

Whiz Kid

iPhone not connecting

iphone not connecting to network, not outage, tried the ## thing multiple times and a network reset, starting to get frustrated. not sure what's going on 

8 REPLIES 8
Agent

Re: iPhone not connecting

Hi there! I'd be happy to help you. What is your iPhone model? When did the issue start?

Whiz Kid

Re: iPhone not connecting

iphone 7 and it's been like this for 3 days 

Whiz Kid

Re: iPhone not connecting

I might cancel and start with a new service if this isn't resolved in the next 24 hours 

Agent

Re: iPhone not connecting

We understand your concerns, please provide us your cross streets and zip codes from the location where you are experiencing this.

Whiz Kid

Re: iPhone not connecting

morgan ave n and 27th street mpls 55411

Agent

Re: iPhone not connecting

Fortunately we could not find any known issue in the area, please send us a private message with your number and PIN so we can look further into it. Thanks.

Whiz Kid

Re: iPhone not connecting


@jeffc wrote:

Fortunately we could not find any known issue in the area, MyPrepaidBalance please send us a private message with your number and PIN so we can look further into it. Thanks.


Might cancel and start with a new service if this isn't resolved in the next 24 hours 

Agent

Re: iPhone not connecting

Sorry to hear that you're having issues @Andrew16. Did you send us a private message?