Virgin Mobile

iphone 7 plus won't activate or swap device

Whiz Kid

iphone 7 plus won't activate or swap device

Hello there. I just purchased a iphone 7plus from the Virginmobile store to upgrade from my Moto G3, and it won't activate online for some reason, and I don't have access to another phone to call from as sugggested by the person when I called support.

1 REPLY 1

Re: iphone 7 plus won't activate or swap device

We’d be glad to help you out with this, Jimboyaka! Can you please send me a private message with your phone number, PIN and IMEI of your new device?