Virgin Mobile

need replacement SIM for my iPhone 7, but ...

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Whiz Kid

need replacement SIM for my iPhone 7, but ...

i had a temporary European SIM put into my Virgin Mobile (unlocked) iPhone 7 a couple of weeks ago, with the instructions
that i could easily replace it with my original VM SIM when i returned. Sadly, this has not worked, though I have tried re-seating it several times, I still receive a "No SIM" message. I'm afraid I may have damaged the SIM. Last night I received a response from a customer service rep that I CANNOT have a replacement SIM because i have had my phone (purchased from VM) for over a year. He suggested I use an eraser to clean my SIM (didn't work)  I have been a very happy VM customer for 10+ years and I really don't want to have to change providers, can you help me? I cannot call customer service, as I have no cell service currently. I am so sad.

1 REPLY 1
Agent

Re: need replacement SIM for my iPhone 7, but ...

Sorry to hear that you’ve been experiencing this issue, bobbiks,!  Please send us a DM so we can look into this for you.