Virgin Mobile

not able to swap phone online

Whiz Kid

not able to swap phone online

getting stuck right after I provide my current phone # that I will be using on the new phone.

 

3 REPLIES 3
Agent

Re: not able to swap phone online

Hello, nabzter. Thank you for contacting us. We're sorry for this hassle. We want to help! Have you tried to make the swap from a different browser or device?

 

We'll be looking forward to your reply!

Whiz Kid

Re: not able to swap phone online

I am all set, I called the support line and they helped me swap the phone.

 

Yes, I tried 3 browsers.  I only have one computer.  same results.

 

Phone swapped. no need for further support.

 

thanks

 

Agent

Re: not able to swap phone online

That's so good to hear! We remain at your service. Thank you for contacting us.