Virgin Mobile

ordered iphone through virginmobile online shop, not processed?

Whiz Kid

ordered iphone through virginmobile online shop, not processed?

Hi, I ordered the iphone 6s plus on the online shop for virgin mobile and when I clicked on 'complete purchase', it did not load onto a new page. So I clicked on it again 3 more times and still nothing. However, my credit card was charged 4 times and exceeded my credit balance.

Also, when I went onto my account to check on my order, nothingw as there. I only want 1 iphone, which I ordered to be delivered on the next business day. 

Please resolve this soon.

I cannot get in contact with support through phone because I do not have a working phone at the moment.

2 REPLIES 2
Agent

Re: ordered iphone through virginmobile online shop, not processed?

Hey there, @leonum! Looks like we’ll need to do some investigating. Can you private message us your phone number so that we can verify your account first? Thanks

Agent

Re: ordered iphone through virginmobile online shop, not processed?

We have replied to your private message. Please check your inbox. Thanks.