Virgin Mobile

phone ordered but no confirmation

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Whiz Kid

phone ordered but no confirmation

I ordered a phone on Saturday 02/09/2019 and have received the order confirmation but still have not received an email stating it was shipped. I paid extra for next day shipping and would like to know where my phone is.

1 REPLY
Agent

Re: phone ordered but no confirmation

Hi, cam96stanley. Thank you for reaching out to us here. Bear in mind that orders placed on holidays/weekends, including orders where the customer has paid extra for overnight shipping, will not be processed and shipped until the following business day.

 

Would you mind sending us a private message with your order key number so we can take a closer look?