Virgin Mobile

problems switching from an Android phone to an iphone 6s

Whiz Kid

problems switching from an Android phone to an iphone 6s

I'm already a Virgin user and I want to switch my android for an Iphone 6s. I put my old sim in the new to me phone which is a carrier unlocked, iphone. however it tells me my ICCID is already in use, so I cant activate the 6s.

1 REPLY 1
Agent

Re: problems switching from an Android phone to an iphone 6s

Hi there! Thanks for contacting us. Since the SIM card is assigned to your Android device, you won't be able to use it with another device. Also, Our Bring Your Own Device program is not available for existing customers.