Virgin Mobile

refund

Highlighted
Enthusiast

refund

I just learned on this site that I can't activate an iphone given to me because I'm an existing customer.  I had already ordered a new sim card thinking I could activate the phone.  Now I will have to switch carriers after having this account for about 15 years.  Unbelievable!  How do I return the sim card and receive a refund?

1 REPLY 1
Agent

Re: refund

Hello cheryllh25, we are sorry to hear you are experiencing this. Please send us a private message so we can assist you.