Virgin Mobile

replacement phone activation

Whiz Kid

replacement phone activation

Apple replaced my iPhone 7 today and I can't get it activated. I get invalid sim errors and am informed that my ICCID is already in use. How do we resolve this?


Re: replacement phone activation

Hello, Jgrubbs. Thanks for contacting us. To assist you further, please send us a private message with your phone number, PIN, IMEI of the replacement phone, and the SIM card numbers.


To send a private message just click on the picture of any Virgin Mobile agent and, in the next screen, click "send this user a private message".