Apple replaced my iPhone 7 today and I can't get it activated. I get invalid sim errors and am informed that my ICCID is already in use. How do we resolve this?
Hello, Jgrubbs. Thanks for contacting us. To assist you further, please send us a private message with your phone number, PIN, IMEI of the replacement phone, and the SIM card numbers.
To send a private message just click on the picture of any Virgin Mobile agent and, in the next screen, click "send this user a private message".