trying to reach a human to help activate my replacement iphone from the insurance company. can't reach anyone on the 18883221122 number and website says device is not recognized. ugh!!
Solved! Go to Solution.
I have exactly the same problem. The instructions that came with the phone tell you to click links on the website which don't exist.
Hello, @nperkyns. Thanks for reaching out to us. We'd like to take a closer look at this. Can you please send us a private message with your phone number, PIN, and IMEI of the replacement device?
To send a private message just click on the picture of any Virgin Mobile agent and, in the next screen, click "send this user a private message".
Someone seemed to be able to help this person. Why am I not able to see solution? I have not been able to activate my phone for the month since I have gotten it. Have spent 5 hours with 5 or 6 customer service people and techs. NO ONE has a clue and my phone is still not working. Anyone have any information?
Sorry for posting as a reply. I tried to post a new message, but I honestly could not find the new message link.
What I need is help activating my new Coolpad Snap phone. I am a current Virgin Mobile customer, so I want to switch my existing phone number to my new phone
I've been to the activation page, and I typed in my MEID number. I confirmed the ICC ID, I chose my plan, and I provided a phone number. I clicked on activate. Nothing happens. Can you help?
(And also help me find the new message link. That would make posting here a little easier.)
Hello, Joe_Rosevear. We're sorry for this hassle. We'll be happy to assist you with this. Just send us a private message with your phone number and pin code for your account, and the MEID of your phone and ICCID/SIM card number.