Virgin Mobile

sim card failure

Whiz Kid

sim card failure

My iPhone SE that I purchased from Virginmobile online, a few years ago is now giving me some issues with the SIM card. I get the notification 2-3 times PER HOUR that my sim card has failed. I immediately restart the phone, and it reacquires the signal. I can't keep doing this and I have missed important phone calls when the SIM card has failed to connect in between those restarts. It's obvious to me that the SIM card needs to be replaced, I just don't know how to go about that process. I'm hoping a moderator or someone in the know will be able to point me in the right direction. I must get this problem fixed. Thanks in advance.

2 REPLIES 2
Agent

Re: sim card failure

Hi there jimatherton. Let us help. Please send us a Private Message by clicking on my user name and at the right side of the pane you will see the option to send a private message. Include your phone and pin number.

Agent

Re: sim card failure

I just noticed that an order was already place for your SIM. Nevertheless, if you have any question let us know.