Virgin Mobile

swap my device

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Whiz Kid

swap my device

Hello. I am an existing customer trying to activate a phone. When my iphone 5S died suddenly I ordered a pre loved iphone 7 from the virgin mobile store. When attempting to activate and port the old number to the new phone I get errors and endless loading screens. Searching for help with this error reveals tons of posts of other users in the same situation, with customer services response asking to PM. HELP!