Virgin Mobile

unable to activate phone/create an account

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Whiz Kid

unable to activate phone/create an account

I'm unable to activate my new phone. When asked to enter my Virgin mobile PIN number (I don't have account so I don't have a PIN) or enter my birthday, I'm met with "The response you entered is not recognized. Please try again." I'm a new customer, so I'm not sure what to do to activate my phone, since I don't have an account, virgin mobile number, a PIN or anything.

1 REPLY 1
Agent

Re: unable to activate phone/create an account

Hi there! We'd be happy to help you. Please send a Private Message with the following information:

 

-Full name

-Address

-Device IMEI

-SIM card number

-Desired 6 digit PIN 

-Desired plan